Our direct reservation line, 1.858.454.2451, has reservationists available Monday-Saturday, 9:00 a.m.-5:00 p.m. In addition, our online booking is available 24 hours a day, 7 days a week. If you do make a reservation online a vacation specialist will contact you to confirm and finalize your rental with in 48 hours. The reservation is not final until approved by agent, plus reservation deposit and signed rental agreement have been received. Once approved, the reservation is subject to all terms, conditions and policies.

Reservations may be made up to 1 year in advance. To make a reservation, we require the 50% of the rent.  The remaining balance will be due 60 days prior to arrival.   If arrival date is less than 60 days from the date of making your reservation, full payment will be due. Payments may be secured by providing a check, money order, Visa, MasterCard or Discover credit card. All outstanding balances (collectively "Final Payment") shall be charged to your credit card 60 days prior to arrival date ("the due date") without further notice. If your credit card is declined and you do not make other arrangements to make final payment within 3 business days of notice, SCVR may in its sole discretion deem the reservation null and void. Access Codes/Keys will not be issued until Final Payment is fully deposited and cleared by our bank.  Acceptable payment methods include check, money order, Visa, MasterCard or Discover. 

Reservations can be made up to one year in advance. Current guests have the first option to rebook the same property for the following year if the property is available. The advance reservation must be made within 1 week after the current year's departure.

 Acceptable payment methods include check, money order, wire transfer, Visa, MasterCard or Discover. If you pay via check, money order or wire transfer, a valid credit card is also required to be on file for incidentals (just like when you stay in a hotel).

All our homes are cleaned before your arrival and after your departure. Daily maid service or interim cleaning is available at an additional charge.

Absolutely!  As long as the dates are available, we would love to have you extend your stay with us. Please contact our office and speak to a reservationist regarding availability and rates (858) 454-2451.

All changes to confirmed reservations are subject to a non-refundable $30.00 re-scheduling fee per change.

Pets are allowed in approved pet friendly homes and only with the prior written consent of SCVR. A nonrefundable pet fee of $20/day per pet (some homes may limit the number of pets allowed) will be charged upon consent. Pets must be crated if left unattended at the property and not for time periods more than 4 hours. Guests are responsible for picking up all messes made by pet during stay and prior to check out. Sorry, no pets allowed in units that do not accept pets. If there is damage done to the property, guest's credit card will be charged for the cost to repair/replace any and all damages, resolve any odor and/or flea problems and for any costs incurred to relocate future guests checking in after your departure. The Damage Waiver fee DOES NOT COVER any pet related damages or cleaning. If it is found that you have an unapproved pet in your unit, you will be evicted without refund plus the real cost of any damages.

All our homes are privately owned and are decorated and furnished to suit the owner's taste and needs. Accommodations and amenities vary greatly. Please make sure that you inquire about all of your specific needs. The following is a list of basic items you will find in all of our rental homes: Bedspreads, sheets, blankets, pillows, bath towels, washcloths, bath mats beach towels, refrigerator, stove, microwave, toaster, coffee maker, basic pots & pans, dishes, flatware, utensils, telephone with local service, television(s) with basic cable service, VCR and/or DVD player, videos and/or DVDs, games, living area furniture, iron & ironing board, fire extinguisher & smoke detector, along with a starter supply of bar soap, dish soap, and paper goods to meet the home's maximum occupancy. The yard area shall include a gas or charcoal BBQ, your first tank of propane and outdoor dining area. We also provide beach cruiser bicycles, boogie boards, sand toys, beach chairs, beach towels, beach umbrella and cooler for you to use while enjoying the local beach neighborhood and surrounding areas. Please note, on occasion prior guests may have left partial containers of condiments, spices, etc. It is SCVR’s policy is to leave such non-perishable food items for subsequent guests. SCVR assumes no responsibility for the quality or contents of any food products left on the premises, and your use and/or consumption of same shall be at your and your guests own risk(s). We try to furnish our homes with all the items you will need on vacation. However we cannot guarantee your rental home will have all items your are accustomed to having at your own home. Any specialty or particular items you are accustomed to using (such as a special type of cooking utensil, soap, etc.) should be brought by with you or purchased locally.

For families with small children, we also provide a pak-n-play crib and highchair at all of our homes. You may also rent full-sized cribs, infant cribs, baby monitors, crib/pak-n-play linens, baby joggers, baby gates, bed rails and/or wagons. We recommend all such items be requested prior to your arrival as they are available on a first come, first serve basis.

Items that are NOT SUPPLIED typically include charcoal, kindling or fire wood, extra blankets, laundry soap, plastic wrap, foil, coffee filters, condiments, spices or any type of food item. Parking varies at each home and some designated parking spots may not accommodate large cars, trucks or SUVs. If your vehicle does not fit in the designated parking space, alternate parking is not provided and you will have to park on the street.

Very few of our homes have air conditioning, however all have heat. Please read your home's lease carefully if you require air conditioning during your stay.

It is your responsibility to inspect and approve the condition of the home and items in the home upon check-in. If items are lost or stolen during your stay, you will be held financially responsible.

SCVR acts only as rental agent for the owner of the property and assumes no liability or responsibility for injury damage, theft, loss or accident of property or persons, or for conditions beyond our control.

SCVR makes every effort to assure that all descriptions and representations from our staff, in our brochures, and our internet site are accurate. However, we are not responsible for printing errors, computer errors, or changes made by the owners in furnishings or amenities. Prices, amenities, specials, and / or minimums are subject to change with or without notice.

The City of San Diego requires we collect a 10.5% Transient Occupancy Tax (TOT) which applies to all rents for rentals less than 30 consecutive days. Note: Tax rates are subject to change without notice at the will of the local municipalities and The City of San Diego and State of California.

CHECK IN

• Check-in begins at 4:00 p.m.
• Early check-in is usually not possible; therefore, we encourage you to enjoy our public beaches and attractions if you arrive in the area early.
• Our housekeeping standards may require extra cleaning time for some properties, which may delay check-in.
• Although keys may be released at 4:00 p.m., no guarantee is made that properties will be cleaned by 4:00 p.m.

CHECK OUT

• Check-out time is 10:00 a.m.

If you would like to request an early check in or late check out, please contact our office to get written confirmation of approval. Such permission will typically be granted if property is available.

Yes - we can deliver groceries to your home prior to your arrival. Even if you plan to cook your own meals, wouldn't it be lovely to have the refrigerator and cupboards stocked with your favorite foods and beverages? Our staff can fulfill your every desire and have them tucked safely into the cupboards upon your arrival. Your reservation confirmation will include our comprehensive grocery order list to help you plan your meals and menus, and arrange for delivery in advance of your arrival.

Our homes are located in residential communities and most of the neighboring homes are owner occupied. In order to maintain peace in happiness in the neighborhood we do not allow parties, loud gatherings or events except by special permission. Any use of the rental property for a purpose other than residential use for a family vacation must be approved in writing by SCVR.

In addition to the maximum occupancy stated for your rental home, day/evening guests are limited to 4 unless otherwise permitted, in writing, by SCVR. All day/evening guests must vacate the premises by 9:00 p.m. Should you wish to entertain or have more than 4 guests at the home, we have a special form you must fill out to request permission for your event/gathering. Your request must be received by SCVR in writing no less than five (5) days prior to the day of proposed event. You will need to provide the total number of guests you intend to have on at the house, how you will accommodate all guests (inside, outside or both), times additional guests will be at the property, an explanation of activities to take place during the event, i.e. if there will be amplified music, table and chair rentals, if the event will be catered, etc, and any other circumstances that could affect the facility or neighbors. Under no circumstances will you be permitted to remove any furniture from the house. At SCVR’s discretion, your request may be denied and/or an additional security deposit and event fee may be required. SCVR reserves the right to cancel your rental reservation and occupancy of rental with no refund if you misrepresent your event.

Our rental homes are intended for family vacations, not as event venues.  House parties are absolutely 100% prohibited. You certify that you have read carefully the limitations placed on the number of persons permitted to occupy the premises, and agree to abide by such limitations: if not, you and all other occupants will be required to vacate the premises and forfeit all monies paid should a party occur on the property.

Lessee and all other occupants will be required to vacate the premises and forfeit the rental fee and security deposit should any of the following occur: A. Occupancy exceeding the sleeping capacity stated in Rental Agreement. B. Use of the premises for any illegal activity including, but not limited to, the possession, serving or consumption of alcoholic beverages by or to persons less than 21 years of age. C. Damage to The Property or to any of the neighboring properties. D. Any other acts which interfere with neighbors' right to quiet enjoyment of their properties. Occupancy and use of The Property shall not disturb or offend neighbors or residents. E. House parties, keg parties, excessive speeding, excessive noise or disruptive behavior, discharging of Firearms, BB or Pellet Guns, or Fireworks, etc. IF, FOR ANY REASON, LAW ENFORCEMENT IS NOTIFIED DUE TO DISTURBANCES EMANATING FROM THE PREMISES OR GROUNDS, THERE WILL BE A MINIMUM $250 CHARGE TO LESSEE’S SECURITY DEPOSIT OR CREDIT CARD. THIS CHARGE SHALL APPLY PER INCIDENT.

Any complaints will be dealt with on an individual basis with additional Security Deposit required if situation warrants.

Guests must cancel at least 60 days prior to arrival to receive a 90% refund of your deposit. Cancellations less than the 60 days prior to arrival will forfeit 100% of the funds paid to date. There is no refund for early departures, no shows, bad weather, late arrival or departures. Only the guest named on the rental agreement may cancel reservations and it must be in writing or via email. SCVR cannot refund any amount of your stay for circumstances outside of our control. Such as, Acts of God, severe weather conditions, failure of public utilities, mechanical or appliance failures, wifi failures, etc. No reservations may be changed or shortened under the same rules as stated above.

Travel/Cancellation Insurance is HIGHLY recommended and is available for an additional fee. (Third party reservations are not eligible.) **The cancellation policy below does not apply to discounted 3 week or longer reservations.

Please see our POLICIES page or your lease agreement for our full Cancellation Policy.

Travel Insurance is available to all guests. You may purchase travel insurance up to the final payment; however, coverage may be limited when insurance is purchased outside of the guidelines listed in the Description of Coverage. Once insurance is purchased you have 10 days from the purchase date to cancel (providing you have not left on your trip). After that date, the insurance is non-refundable. Please note, you must be able to travel at the time you purchase coverage.

The cost of the insurance plan is 6.95% of you total rental, including all taxes and fees. Should you have questions about coverage you can call CSA Travel Protection at 866-999-4018, mention Plan Code 330CSA, or visit their website at www.vacationrentalinsurance.com.

The following are highlights of the Vacation Rental Insurance brochure from CSA. You may request a free copy of the brochure, or visit their website for full details.

Schedule of Benefits

The following coverage and benefits are a sample of the listed coverage and are described on a general basis.

• Trip Cancellation or Interruption due to Sickness, Injury or death of you, your Family Member or Traveling Companion.
• Mandatory Evacuation at your destination due to adverse weather or natural disaster. In order to cancel or interrupt your Covered Trip, you must have 4 days or 50% of your total Covered trip length or less remaining at the time the mandatory evacuation ends. Benefits for this coverage are NOT payable if a hurricane is named on or before the Effective Date of the Insured's Trip Cancellation Coverage. (Effective Date is 12:01AM Standard Time on the day after your premium is received.)
• Being directly involved in a documented traffic accident while en route to your vacation rental.
• Military Leave involuntarily revoked (within 30 days of your departure date).
• Termination of Employment or Layoff that occurs more that 15 days after your effective date and was not under your control. You must have been with the same employer for 5 years prior to termination or layoff.
• A transfer of Employment of 250 miles or more
• Common Carrier delays resulting from inclement weather, mechanical breakdown, or organized labor strikes

Chances are that you are reserving a property without having viewed it first. Please be assured that all our homes have proven satisfactory to previous guests. However, you will be renting it on an "as is" condition and we trusts it will meet your requirements. If you become unhappy with the rental for any reason, SCVR will make every effort to resolve the specific problem. Should that not be possible, and at SCVR's discretion, the policies stated in the section, "Cancellation Policy," pertain.

In the event the home is unavailable because of property sale, fire, mandatory evacuation, eminent domain or act of nature, or if the home is unavailable because of construction delays or because of lack of utilities, our Rental Agreement states that you agree that SCVR's sole liability, as a result of any of these conditions, is a full refund of all payments received from you. You expressly acknowledge that in no event shall SCVR be held liable for any sequential or secondary damages, including but not limited to relocation or additional travel expenses or for any other loss.

We are here locally and available to help with anything you need. We make every effort to keep each property and its equipment in good working order. We will strive to make any repairs as soon as possible. We cannot guarantee A/C's, TV's, appliances, etc. It is impossible to guarantee that all appliances, hot tubs, hot water heaters, fireplaces, etc. will be in working order 100% of the time.  We do guarantee to make every effort to correct all deficiencies as soon as possible during normal business hours. Report all maintenance problems to the office at (858) 454-2451.  If you need emergency assistance and our office is closed, you can call our emerg,ency after hours phone at (858) 376-7287. Non-emergency maintenance will be handled the next day.

We are unable to address problems unless reported during your stay, and not upon departure. Guests should take reasonable action to secure the problem. Cable, satellite, telephone, gas, electric and water service are not under the control and cannot be guaranteed by SCVR. Your silence indicates full acceptance of the unit and its condition. There will be no refunds for breakdowns or malfunctions of these or no refunds for electrical or cable outages.  

We want you to enjoy your stay right up until the moment of your departure.  Below is a short list of items we ask you to do before you leave to help our cleaners prepare the home for the next renters checking in:

• Strip all beds and bathrooms of used linens, towels, beach towels, and kitchen towels and place all dirty laundry on the floor in the kitchen.
• Clean all dirty dishes in house and put away in cabinets (none left in dishwasher or drain rack).
• Clean off grill of BBQ with wire brush provided.
• Remove trash from all trashcans in house (bedrooms, bathrooms and kitchen) and place in large outdoor trashcans. (Blue trashcan is for recyclables only).
• Check to be sure all sand toys, boogie boards, and other toys are clean from sand and placed in the garage and bikes are locked up.
• Close all windows, turn out lights, and turn off fans, heat, air conditioning.
• If furniture has been moved, put it back into the location it was in when you arrived.
• Place remote controls on top of televisions - so we don't have to search for them.
• Generally pick up the home to ensure it is left in the same condition it was received.

By signing your lease agreement, you agree to indemnify the SCVR and the Owner for any damages to the rental property, including damages to furnishings and household items, which are a result of your occupancy, excluding normal wear and tear. SCVR and Owner will not be liable for any damages to property nor liable for any accident that may occur during your occupancy of the property or grounds. SCVR and Owner may enter property at a reasonable time for the purpose of making repairs. SCVR and Owner are not responsible for articles left on the property or its grounds.

At Southern California Vacation Rentals, we understand that accidents do happen. This accidental damage plan is provided to our guests that have the peace of mind insurance included with their reservation.

The Accidental Damage Plan covers all "reported" accidental damage that occurs with a maximum limit of coverage** See Below for Coverage Limits. If the cost of the damage exceeds these limits, the guest is fully responsible and will be billed for the additional damage. Exception: Property Keys - All keys must be returned to the rental office upon departure or guest will be charged the cost of re-keying the property.

Accidental Damage Plan Does Not Cover:
- Intentional acts that result in damage
- Gross negligence or willful and wanton conduct
- Acts of God
- Any cause, if the guest does not report the damage to SCVR office staff by the time they check-out of the property
- Property Keys
- Normal Wear and Tear
- Damage or loss caused by a pet brought onto the premises
- Loss of use of the covered property
- Theft, loss or damage of any property owned or brought onto the premises by a covered guest
- Personal injury
- Any reservation made under false pretenses by an underage guest
In the case of abuse and malicious damage to rental property, guest will reimburse SCVR and/or owner the amount of all damage including attorney's fees if warranted.

Reporting Damage
Any damage must be promptly reported to SCVR Office Staff. Included in your check-in package is a form that will need to be filled out and returned to the office on or before the day of check-out or this Accidental Damage Plan is void. The Staff of SCVR will have ultimate authority on determining the extent of damage, repairs necessary and Plan eligibility.

Effective Dates of Coverage: Arrival Date to Departure Date. The plan will take effect upon your arrival and will continue to cover you until your departure date.

DAMAGE WAIVER FEE:

The Damage Waiver Fee does not substitute for Lessee’s responsibility to leave The Property in appropriate condition. The Damage Waiver Fee does not negate Lessee’s responsibilities as a responsible renter, nor does it relieve Lessee from responsibility for intentionally destructive acts of Lessee or other members of Lessee’s party while in occupancy. Lessee must notify Lessor of any damage or theft to the unit during Lessee’s occupancy or upon vacating. The Property will be carefully inspected after Lessee’s departure and any damage, theft or other incidents which occur during Lessee’s occupancy and which have not been disclosed to Lessor prior to Lessee’s leaving will remain Lessee’s obligation.

A $100 nonrefundable Damage Waiver Fee is required for all reservations. Lessor requires a valid Visa, Master Card or Discover Card number on file in addition to the $100 Damage Waiver Fee. The Damage Waiver Fee is a nonrefundable Fee that relieves Lessee of the cost for unintentional and incidental damage to the Rental Property and its contents, not to exceed the amount of coverage (up to $1,000.00 of unintentional damage). The Damage Waiver Fee does not cover intentional damage, theft, unauthorized entry into the owner's supply closet, unauthorized pets, extensive cleaning required at check-out, smoking, exceeding occupancy limits or parking limits, and any other charges/polices in Lessor's Rental Policies and Rental Agreement including any fines imposed on Manager by the City, County, State or Home Owner Association as the result of violation of any law, ordinance, rule or regulation or any fines or costs levied against Lessee or visitors of Lessee (Excess Damage Costs). Lessee will be notified of any Excess Damage Costs in writing. Any Excess Damage Costs will also be charged immediately to Lessee's credit card. Lessee, by signing below, assumes full responsibility for any items found to be missing and any damage due to misuse, negligence or action on Lessee's or Lessee's visitors part, except in the case of normal wear-and-tear reported to Lessor within 48 hours of Check-in.

The maximum aggregate amount of accidental damage that is covered by this Damage Waiver Fee is one thousand dollars ($1,000.00). Any damage in excess of this amount remains the responsibility of Lessee. All waivers of theft or damage will be administered by Lessor at The Property. Lessor will have the sole authority to determine the nature and extent of damages, necessary repairs and eligibility for the waiver of liability described herein. The Covered Lessee must report any theft or damage to The Property or its contents prior to checkout or any otherwise applicable damage waiver will be void.

TERM OF COVERAGE:
The waiver takes effect upon check-in on the booked arrival date to The Property, together with receipt of payment of the waiver fee, at or before check-in. All coverage shall terminate upon normal check-out time of The Property or the departure of the Covered Lessee, whichever occurs first.

DAMAGE WAIVER FEE CONDITIONS:
The plan will not include liability for damage or theft resulting from:
- Intentional acts of a Covered Lessee.

- Gross negligence or willful and wanton conduct.

- Theft of or damage to any personal property owned by, or brought onto the premises by Lessee or Lessee’s guest(s). T

- Theft without a valid police report.

- Damage caused by any pet brought onto The Property by Lessee or Lessee’s guest(s).

- Property damage resulting from motorized vehicles or watercraft operated by Lessee or Lessee’s guest(s).

- Loss of use of The Property for any reason.

- Acts of God. Normal wear and tear.

- Any cause, if the Covered Lessee does not report the damage to Lessor prior to check out.

DEFINITIONS:
Covered Lessee: All registered guests and all persons booked to share the same unit of accommodations and have paid the required non-refundable cost prior to occupancy.

Covered Stay: The stay at one of Lessor’s homes from the date of the covered Lessee’s date of check-in to the date of check-out (maximum 30 day period).

The rates change by season and length of stay.  Rates are subject to change anytime prior to signing your Rental Agreement. No refunds or adjustments will be made for rate changes that take place after the date the reservation is made

Below is a calendar showing all our seasons and the corresponding dates.

2012
Jan 3 - March 31 Winter
April 1 - April 15 Spring Break
April 16 - May 24 Spring
May 25 - May 28 Memorial Day
May 29 - June 15 Spring Mid Season
June 16 - August 30 Summer
August 31 - September 4 Labor Day
September 5 - 30 Fall
October 1 - November 20 Winter
November 21 - 25 Thanksgiving
November 26 - December 20 Winter
December 21 - January 2 Christmas/New Years

2013
Jan 3 - March 31 Winter

San Diego is a big city with a small town vibe.  However there are always changes going on by the beach and in the summer traffic can be difficult.  Call the office and we will be happy to assist you to plan the fastest route to your rental home. Construction in the area of your rental home is also possible. Please be patient and understanding. Construction is not under our control and will not be grounds for a refund or relocation.

Some of our homes have a Pool, Hot Tub, Spa or combination of water features.  The cautions and rules listed below apply to any home with a water feature.

Pool, Hot Tub and Spa should be entered at your own risk. All our homes with Pools, Hot Tubs and Spas are cleaned and sanitized weekly. Safety locking covers should be left on at all times when not in use. Any maintenance issues or problems need to be reported to the office immediately. Please do not try to repair the problem, we will be glad to have a technician come out. Do not stand on the covers, they will break and there will be minimum charge of $500.00 for replacement.

POOL/HOT TUB/SPA HOURS ARE FROM 9AM TO 9:30PM. Use of Pool, Hot Tub or Spa outside of these hours may be cause for eviction without a refund. The Property is located in a residential area. San Diego has strict curfew laws associated with "excessive" noise. Please keep noise levels to a minimum.

Pool, Hot Tub or Spa Rules, Regulations, and Concerns
• Please check the temperature of the water in the Pool, Hot Tub or Spa before use. Maximum safe water temperature should be established by a medical practitioner, not to exceed 104 degrees Fahrenheit.
• Do not use or allow the Pool, Hot Tub or Spa to be used alone.
• Minors under the age of 18 shall not utilize the Pool, Hot Tub or Spa unsupervised. Unsupervised use by children is strictly prohibited. Never leave children unattended in the vicinity of the Pool, Hot Tub or Spa.
• Do not add anything to the water including foaming bubbles, chemicals, soaps, bath oils, etc. If these items are used in the Pool, Hot Tub or Spa, an additional cleaning fee will be assessed.
• Absolutely no candles (floating or any type) are allowed on or in the Pool, Hot Tub or Spa.
• Absolutely no shoes are to be worn in the Pool, Hot Tub or Spa.
• Absolutely no pets are allowed in the Pool, Hot Tub or Spa.
• Absolutely no electrical appliances should be used in or near the Pool, Hot Tub or Spa.
• Surrounding patio/deck may be slippery and dangerous when wet.
• Persons who have high blood pressure, skin sensitivities, or who might be pregnant are strongly urged not to use a Pool, Hot Tub or Spa. If in doubt, please consult with a physician prior to using the Pool, Hot Tub or Spa.
• Observe reasonable time limits to avoid nausea, dizziness and fainting. Should you experience any of these symptoms, carefully exit the Pool, Hot Tub or Spa immediately.
• Guest agrees to leave the Pool, Hot Tub or Spa in the same condition it was received.
• Guest agrees to fully reimburse and indemnify SCVR for damage caused to the Pool, Hot Tub or Spa during lease term, including damage caused by any person, including invited or uninvited guests, pets, animals, and children.
• Guest understands there will be no reduction in rental fees if the Pool, Hot Tub or Spa is unused or unavailable during the term of Guest's rental period.
• Please do not turn off or unplug the Pool, Hot Tub or Spa and/or filters, etc.
• The Pool, Hot Tub or Spa is serviced and chemically treated weekly and drained regularly.
• It is recommended that no jewelry is worn in the Pool, Hot Tub or Spa due to chemicals used. The chemicals in the Pool, Hot Tub or Spa can also affect color-treated hair and damage swimsuits.
• The Pool, Hot Tub or Spa should be covered and locked when not in use, especially if there are any children in the vicinity. Pool, Hot Tub or Spa covers are easily damaged. Guest agrees to inspect the Pool, Hot Tub or Spa cover for any damage upon arrival and advise SCVR of any problems

Some of the houses we manage may be available for sale during your stay. If you are staying in a property that is for sale, every effort will be made to schedule showings on a turnover day so as not to intrude on your vacation. Should a request be made to see the property during your stay, you will be contacted in advance by our property management staff.

Yes. If you’ve left something behind on your visit and we find it, we will contact you and arrange to have it shipped back to you.  We will charge the credit card we have on file for you the cost of the shipping plus a $10 service fee.

The cost of checking baggage on your airline can sometimes be more than postage. With advanced notice, we can arrange to receive your items and have them delivered to your home prior to your arrival. Please contact our Guest Services Team to make arrangements for shipping.

We do offer different specials throughout the year, which are listed on our specials page of our website.  Some owners also offer different specials which are advertised on each individual home's page. Specials cannot be combined and can only be applied to new reservations.